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We have dedicated customer support team that is available anytime to serve you. You can ask anything anytime and you will get response from our staff immediately (ASAP). Customer support may could be a bit delayed on Sundays. We process orders quickly to make possibly faster international deliveries.

How to place an order?

It is very easy to place an order on our www.gracemedstore.com, just like ordering a dress from Amazon. To purchase a product from our site, you need to follow these simple steps.
First of all, visit our webpage and select the medicine you want to order.
Now, add your needed product to the cart.
If you want to purchase more than one product, repeat steps I and step II.
Now, you can choose any one option to create your account or proceed without an account.
Select a suitable payment method and complete your order.
Congrats! Your order has been received.

What are Generic Medications?

There is no big difference between a brand-name drug and a generic drug. They are almost similar in effects, route of administration, strength, interactions, and even in adverse effects. “Generic” is only a term that refers to a medication marketed without chemical makeup or advertising.

What if I receive a damaged package?

Our delivery partners always try to provide you with safe, secure, and on-time delivery of your product. But if in case you received a damaged or wrong product delivery, you may contact our customer support staff and claim for a return or refund.

What information do I need to provide to place an order?

To place an order with us, the user needs to provide this information:
Personal details like your name, email ID, phone number, etc.
Billing and shipping information
Payment information and
Your prescription (if available)

Can I cancel my order after paying for it?

You can cancel your order even after making the payment. But you have to do it before the parcel reaches the shipment phase or is out for delivery. Once you receive your medicine, you can not cancel it and get a refund. However, in case of faulty or wrong delivery, you can claim the refund according to our “Refund policy.”

How can I track my order?

We provide you with a tracking ID that will help you track your order efficiently. You can stay updated about the packaging, shipment, and delivery of your parcel using this technology. Suppose you chose that your product should be delivered on your doorstep, and you found on the tracker that the delivery executive is not following the protocol. In that case, you can drop a message at our website, and we promise to take action immediately.

Are there any additional or hidden charges apart from the cost of medications?

Nope! There are no hidden or additional charges on any of the items selling on our website.